Privacy Policy

This Privacy Policy explains how Myroniuk Soap ("we", "us", or "our") collects, uses, and protects your personal information when you visit and shop on cosmeticstore.ca (the "Site"). We are a handmade soap and cosmetics e-commerce store based in Kingston, Ontario, Canada.

1. Information We Collect

We collect personal information that you provide directly to us and certain information that is collected automatically when you use our Site.

Information you provide to us

Name – so we know who we are communicating with and who to address orders to.
Email address – to send order confirmations, updates about your order, and responses to your questions.
Shipping address – to deliver your purchases and calculate shipping costs.
Billing details and payment information – such as billing address and limited payment details. Payment information is processed securely by our payment providers and is not stored in full on our servers.
Messages and inquiries – such as emails or form submissions when you contact us with questions or feedback.

Information collected automatically

When you visit and use our Site, we automatically collect certain technical and usage information, which may include:

Browsing data – such as the pages you view, the products you click on, the time and date of your visit, and how you navigate our Site.
Device and browser information – such as your IP address, browser type, operating system, and device type.
Cookie data – information collected through cookies and similar technologies, as described in the "Cookies" section below.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill orders – including processing payments, arranging shipping, and providing you with invoices and order confirmations.
To communicate with you about your order – such as sending order and shipping confirmations, updates, and service-related messages.
To respond to your inquiries – including customer support, product questions, and other requests you send to us.
To improve and maintain our Site – including analyzing how visitors use our Site to help us fix issues, improve navigation, and better present our products and content.
To comply with legal obligations – such as tax, accounting, and regulatory requirements in Canada.

3. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to function properly and to help us understand how visitors use our Site.

Essential cookies – required for basic Site functionality, such as keeping items in your cart as you browse and move through checkout.
Preference cookies – used to remember your settings and preferences, where applicable.
Analytics cookies – used to collect information about how visitors use our Site so we can improve performance and user experience.

You can control cookies through your browser settings. If you disable certain cookies, some parts of the Site may not work as intended (for example, the shopping cart or checkout process).

4. How We Share Your Information

We do not sell your personal information.

We only share your information with third parties when it is necessary to operate our business, provide our services, or comply with the law. This includes:

Shipping carriers – to deliver your orders to your shipping address.
Payment processors – we use trusted payment providers such as WooCommerce Payments and PayPal to securely process your payments. These providers receive only the information necessary to complete your transaction and are responsible for handling your payment information in accordance with their own privacy policies.
Service providers – such as website hosting, analytics, or technical support providers who help us operate and improve our Site. These providers are given only the information they need to perform their services.
Legal and regulatory authorities – when required to comply with applicable laws, regulations, legal processes, or enforceable government requests.

5. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

Order information (including your contact details and order history) is generally kept for as long as required by Canadian tax, accounting, and consumer protection laws. After this period, information may be anonymized or securely deleted where appropriate.

6. Your Rights and Choices

Depending on where you live and applicable laws, you may have certain rights regarding your personal information. Regardless of where you are located, we aim to honor reasonable requests about your data. You can:

Request access – ask us for a copy of the personal information we hold about you.
Request correction – ask us to update or correct information that is inaccurate or incomplete.
Request deletion – ask us to delete certain personal information, subject to any legal obligations we may have to retain it.
Withdraw consent (where applicable) – if we rely on your consent for a particular use of your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding to your request.

7. Security of Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. While no method of transmission over the internet or method of electronic storage is completely secure, we work to protect your information and use reputable service providers, including secure payment processors, to handle sensitive data.

8. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove the information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, our services, or applicable laws. When we make significant changes, we will update the "Last updated" date at the bottom of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to exercise your data rights, you can contact us at:

Myroniuk Soap
Kingston, Ontario, Canada
Email: support@cosmeticstore.ca

This Privacy Policy applies to personal information collected through cosmeticstore.ca.

Last updated: September 2026